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Terms and Conditions Dispatch Shipment choices & delivery times; UK Delivery is normally within 3 days of payment in full being made. Overseas deliveries do vary depending on country. All Royal Mail standard postage has a maximum of 2kg so any parcels over 2kg will be sent with a courier, which will show during checkout. Courier shipments do cost more, this will reflect in the total payment - tracking numbers are sent along with dispatch. Courier shipments arrive within 1-3 working days in the UK and an average of 1-4 days for overseas. Tracking will always show expected delivery date.
Please note; returned orders are only refunded AFTER we have received the returned items and ensured they're returned in the same condition as sent. Changes to my order; Orders can be amended/cancelled by the customer before dispatch is confirmed. If the order has been shipped before we receive the cancellation/amendment request, we will get back in touch to resolve any problems and/or to advise on returning the item for a refund if a cancellation was requested. Please note; returned orders are only refunded AFTER we have received the returned items and ensured they're returned in the same condition as sent. Lost / misplaced orders; If an order has not arrived in the expected time frame, please get in touch and we will contact the shipping company in order to retrieve as much information as possible. If we are told by the shipping company that the order is lost, we will ship a replacement immediately - no extra cost will be requested from the customer. If we cannot replace any items in the order (for example we are out of stock) then a refund will be sent to cover the unavailable items. In the unlikely event of there being a problem - no matter how small - get in touch and we will work towards a resolution. We are available office hours on 01257 471974 and by e-mail 24 hours a day info@coingallery.co.uk |